We're here to help. Reach out via email or browse the FAQs below — most questions are answered in under 2 minutes.
Frequently Asked Questions
How do query credits work? ▼
Each query consumes credits at a rate that depends on the module (most queries are 1–4 credits). Subscribe to one of our published plans to receive monthly credits, or buy a top-up pack anytime from the billing page — credits never expire.
Why is my run stuck on "running"? ▼
Runs process queries one by one in your browser tab. Keep the run page open until it completes. If a run is stuck for more than 10 minutes, email us with your run ID and we'll investigate.
I paid but my credits didn't appear. ▼
Credits are added automatically via Stripe webhook within seconds of payment. If they haven't appeared after 5 minutes, email us at support@querymint.com with your payment receipt and we'll add them manually within the hour.
Can I use my own API credentials? ▼
Yes — go to Settings and enter your own API credentials. Your credentials will be used instead of the platform credentials, and you won't consume QueryMint credits.
How do I cancel my subscription? ▼
Email us at support@querymint.com with the subject "Cancel Subscription" and we'll cancel it before the next billing cycle. You keep your remaining credits until they're used up.
What countries does QueryMint support? ▼
QueryMint supports all countries available in our SERP API — including US, UK, India, Australia, Canada, Germany, France, and 15+ more. Select your target country on the run page.